At Star Sleep, we understand that plans can change and you may need to cancel your booking. To protect the interests of our valued customers and our company, we have established the following cancellation policy. Please review it carefully before making any reservations

  • Full Refund: If you cancel 30 days before check-in you will receive a full refund.

  • Partial Refund: If you cancel between 29-15 days before check-in, you will be able to receive a partial refund of 50% of the booking fee.

  • No Refund: If you cancel 14 days or less before check-in, you will not be able to receive a refund

Company-Initiated Cancellations

In case Star Sleep needs to cancel your booking due to unforeseen circumstances such as weather conditions, force majeure, natural disasters, suspicion of fraudulent activity or other compulsory situations, you will be notified promptly and receive a full refund.

 

CANCELLATION PROCESS

To cancel your booking, please contact us as soon as possible to avoid any unsolicited charge:

Email: Send your cancellation request to [email protected].

Include: Your reservation or booking code to help us process your cancellation efficiently.

 

NEED HELP?

For questions related to refunds and returns, please contact us at [email protected]

Thank you for choosing Star Sleep. We appreciate your understanding and cooperation.